Frequently Asked Questions

Just minutes after placing an order, you'll be sent an email from Templett with an access link. This email is sent to the email address attached to the order (check your spam folder). Using a desktop computer, follow the link to access your template, directly in your browser.

Please allow up to 10 minutes to receive the access link email. Generally, the email is sent within just a few minutes though.

Reach out! Visit our contact page for any information regarding your order! We're always happy to chat and help answer any questions you may have! Or support you in anyway possible.
Please note, we try our best to respond to all inquiries within 12 to 24 hours, 7 days a week.

Due to the nature of the product, we cannot provide refunds on digital templates once they are accessed or downloaded. Having said that, we want you to be satisfied with the Keepsake Template that you create, and we know how important it is that you get your design just right. If you complete your template and finalise the transaction, but need to make further amendments, please let us know and we will do our best to assist you.

Check your email

Just minutes after placing an order with a Templett seller, you'll be sent an email (from Templett) with an access link. This email is sent to the email address attached to the order. Clicking the access link will take you to a page where you will need to confirm your account details and set a password for your account.

Please allow up to 10 minutes to receive the access link email. Generally, the email is sent within just a few minutes though.

What if you don't have access to that email address?

If you don't have access to the email address associated with the order, we have an alternate method to gain access to your purchased templates.

Please see this article.

Your Templett account

Why do you need an account with Templett?

An account is needed so you can save your work and come back to your templates later.

A customer account is only created when an order is created. Please do not try to create an account by signing up as a seller. This will not get you a customer account and you will not be able to access your templates this way.

So you may have placed an order but you had an old email or an incorrect email attached to the order or maybe you just don't have access to that email anymore.

That's okay, there's still a way to get access to your purchased templates.

How to get access to your purchased templates when you don't have access to your email

To get access to your new Templett account, you'll need two things.

1. The email attached to the order.

2. The order number

If you have those two things, you can get access to your account. Please keep reading.

Go to the Templett login page here. Don't worry the page will open in a new tab so you can continue reading these instructions.

Enter the email attached to your order and hit Tab or click on the Password field.

If you've never accessed your account yet, you'll see a message below. Click the link titled: "I Don't have access to this email".

Then, enter the order number. After entering the order number click Continue.

If you've entered the correct email attached and the correct order number, you'll gain access to your account. On the next page, you can update your email address, set a password for your account and gain access to your purchased templates.

If you still cannot seem to get into your account, please check the email associated with the order. Sometimes we find that users have an old email that they do not have access to anymore. Check your receipt to confirm the email. If you still have issues, please contact the shop you purchased from and they can help you gain access to your account.

As a customer, you don't need to do anything in Templett to create an account. Your account will be created for you after purchasing from a Templett seller. We'll get the details from the order and create an account with the email provided in the order.

You'll then be sent an email with an access link to access your account and your purchased templates.

4-page brochures
US letter head
A4

Bookmarks (coming soon)
2.5 x 7 inch

Phone invitations (coming soon)
1080 x 1920 pixels

Remembrance cards (coming soon)
A6

Prayer Cards (coming soon)
5 x 7 inch

Welcome signs (coming soon)
16 x 20 inch
18 x 24 inch
20 x 30 inch
24 x 36 inch

You will be able to edit your template online using software developed by Templett. Keep in mind you can only edit your template on a desktop, not on a mobile device or tablet. It is also advised that you have the most up to date internet browser as Templett updates there software regularly. 

For further instructions on how to edit your template within the Templett software click here and watch our tutorial video on how to modify and edit your design. 

Our templates our all designed with 300 dpi elements that have pristine high colour vibrancy. In order to get the best quality out of your printed Template we highly recommend using a professional printer as they will be able to ensure you get the best colour and image quality with your design. 

Low end printers will reduce the colour vibrancy and will produce a lower quality design presentation.  

Every edit and alteration you make to your design will be saved to the cloud online. So don't worry, if you print your template and realise you have made a typo, or would like to change or modify the design later in any way you can just log back into Templett and make the required changes.

Once you have purchased your Keepsake Template, you can edit, save and download your design as often as you need to, however each template is intended to be used only once.  Templates being repeatedly edited, and edits occurring more than one month after date of purchase will be flagged in our system.  Completed templates, templates and designs are for one time personal use only.  

Loading your template is very easy. In the left side of the Design area, you'll see the Templates pane already visible and open when you first load the application. You'll see all of your templates in this section in thumbnail form. You can scroll through them if you have many.

To load a template, click the thumbnail image. The template will then load onto the design area and you can start editing it.

We highly recommend saving your templates often while you are working on them. Saving your template is easy. When you are ready to save your changes, click the Save button in the top left section of the screen.

You can save your template at any time. Obviously, saving before you leave the application is critical. When you come back and load your template again, we'll load the template with your last saved changes.

We do not save versions of your template. You'll only have the latest version. If you need to revert your template back to it's original state and you do not see that option available in your design area, we recommend contacting the seller you purchased from.

Important: refreshing the browser page will lose any changes made since the previous save. Be very careful about refreshing the page or navigating away from the application.

We generally don't advise deleting your template unless you know for certain that you will never want to use that template again. Once deleted, you cannot get that template back.

To delete a template, hover over the template thumbnail in the Templates pane and you'll see a red trash can icon in the lower left corner of the thumbnail image. Click that trash can icon to delete the template. It will then be removed from your Templates pane.

Printing your template at home is a great option if you've got a decent printer and you're looking to save some money by printing yourself. Keep in mind, not all printers have the same settings so this article is going to be a brief outline of what you may face when printing at home. You can use the tips in this article to help you print at home though.

What you need to know about printing at home

There are two ways you can print at home. You can print on a full sheet of paper and trim to the size or you can print right on the exact size card stock. Keep in mind, not all printers can print on every size card stock. You should check your print settings to see what sizes your printer supports.  If it doesn't support the size you need, you'll need to either print of a full sheet of card stock (US Letter or A4) or take your file to a printer to get it printed.

Is it worth printing at home?

There's really no way to say yes or no. It's worth it for some people and not worth it for others. The toughest part about printing at home is probably going to be trimming. It's not that it's tough but it can be time consuming. Take a look at that section to learn about the challenges with trimming.

File type for printing at home

Downloading your template as a PDF is the best way to go for printing at home. We recommend choosing the Trim Marks option as well as the Save Paper option in most cases. This way you can print right on a US Letter or A4 sheet of paper with trim marks to show you where to cut.

Card stock weight

In order to get a quality print at home, it's important to use a nice quality, heavy card stock. If you print on card stock that is too light and not thick enough, no mater how good your printer prints, it's just not going to feel like a quality card. We recommend at least 200 to 250 GSM card stock for the best feel. If your printer can print on anything heavier than that, even better.

Card stock colour

It's usually always best to print on white card stock if you have a design that contains colour. If your design is all black, then any light colour card stock will be fine. If the card stock you choose is too dark, your design will not show up very well. If you try to print a colour design on a different colour card stock, the design will not show up as well as it would on white.

Print settings (quality)

Most printers will have multiple quality settings. While your design will always come from Templett at 300 dpi, printers can print at varying levels of quality. We recommend to test print a few prints with different quality settings to see what looks good to you. The highest quality settings that your printer offers might not be needed and might just be a waste of ink.

Trimming

Trimming may very well be the most time consuming aspect of printing at home. If you are not going to be using a guillotine style paper trimmer, you might find that it will be too much work to print at home. A guillotine paper cutter can cut through a small stack of paper at once and can offer perfect cut lines. It's probably the quickest way to cut at home.

Summing it up

We hope this overview will help you decide if printing at home is the right choice for you. Either way, we really hope you get excellent results from your Template design whichever way you decide to print.

In case you would like to know more information about printing at home you can learn more in our article:
How to Cut & Print Your Template

Printing at a full scale professional print shop will give you the best results. They've usually been in the business for decades and they know everything there is to know about printing. You can usually rely on any advice they give you.

Keep in mind, you'll want to start this early just in case their turn around times aren't very quick.

File type to use

These shops will usually prefer the JPEG file so go ahead and download that from your Templett account. They will also want full bleed so be sure to check that as well. These shops require a 300 dpi file and that's no problem because every JPEG and PDF from Templett is 300dpi.

Card stock

We always recommend at least 250 GSM card stock for cards and anything printed that people will hold in their hands. Your finished result will have a higher quality feel.

We also recommend getting a sample pack from the printer so you can see and feel what 150gsm, 200gsm, 250gsm, linen, gloss, matte, etc are like. This will give you a better idea what to go with.

Print quality

The print quality should be excellent from any professional print shop. They typically use the best printing technology.

Trimming

You don't need to worry about trimming because they will handle all of that. You'll get all of your cards in the exact size you order them.

Summing it up

We believe this is the best route to take to get the highest quality prints. It could (but doesn't always have to) take the longest time so start early. Get samples early so you can see and feel what different card weights and finishes feel like.

Printing through online print shops is a great way to get quality prints at a low price. Turn around times are usually pretty good so if you can wait a few days for printing and then a few more days for shipping this is a great option.

What file type to use

You will generally want to download the JPEG format to use for online print shops. They'll usually want bleed so be sure to check that option as well.

Print quality

The print quality will vary between online print shops but you shouldn't have any issues anywhere. Card stock will be the thing you'll want to look at closely for final quality and feel. Most online print shops will request a 300 dpi file. That's not a problem because any PDF or JPEG from our site is 300 dpi.

Card stock

We always recommend going with 250gsm card stock or greater if you can. This generally applies to cards or anything people will be holding in their hands. Thicker card stock always makes the final product feel higher quality.

Summing it up

Getting your template printed from an online print shop is a great choice. If you still have time, request some samples from the company so you can see and feel different card stocks, finishes, etc. This will give you a better idea of what 150gms, 200gsm, 250gsm, linen, gloss, matte, etc all look and feel like before you get yours printed.

Printing at office supply stores or copy and print stores is a good option if you're doing this last minute or even if you have plenty of time. If you do have plenty of time, you can usually get better results from a professional print shop.

File type to use

Generally, you'll want to download the PDF of your template with the Trim Marks and bleed marks checked. Most copy and print and office supply chains will be printing on full size card stock (US Letter or A4) and then trimming to size.

We recommend going in with a flash drive with your files on them. You can usually log into your Templett account at these stores if you need to though but keep in mind that the employees there will not know how to use Templett.

If you are going to email them the file, be sure that your email app does not send a smaller version of the file. You want to send the full size version of the file.

Card stock

For cards and anything people will be holding in their hands, we always recommend at least 250gsm card stock if you can. It will feel higher quality in your hands.

Some things to know about printing at these places

Generally, the kind of people working at these locations won't know a ton about printing. They'll know what they've been trained to do but they may not give you the best advice for printing. Hopefully that's not going to be the situation for you but from experience, this is what we hear from customers. So going in with the most information will serve you well.

Trimming

Most of these types of shops can trim your cards for you. We recommend asking them if they prefer to have the file with or without trim marks. They will usually ask to have them with trim marks so they know where to trim them. If they ask to have them without trim marks, that's not a problem. Just download the file without the trim marks option checked.

Obviously, when you are printing your templates at home or an office supply store, you don't want to print one 5" x 7" template on an 8.5" x 11" sheet of paper. That would waste a lot of paper. The good news is we have a setting for that so there's no need to waste paper. We can automatically put as many designs on a page as can fit.

The Save Paper option in PDF

The Save Paper option in the PDF download option does exactly what it's name implies. It saves paper but putting as many designs on a sheet of paper as can fit.

For example, if you have a 5" x 7" invitation, we'll put 2 on a page in the PDF. If you have a 3.5" x 5" thank you card, we'll get 4 on a page in the PDF. If you choose this setting, we'll calculate as many as can fit of the page and lay them out accordingly.

How to use the Save Paper option

The Save Paper option is available in the PDF download option.

Click the Download button in the top right corner of the screen.Select PDFSwitch on the Save Paper option as well as Trim Marks if you want that too.Click Download.

That's it. We'll create you a PDF with multiple designs on the page - however many can fit.

Regardless of how you decide to print you templates we just want your experience and template to be nothing but excellent.

For that reason we suggest printing with a commercial printer company / business. This will guarantee the best outcome, reduce any stress from the process of trying to get your print correct, and can be done very easily.

All you will need to do is download your Template as a PDF with trim marks and bleed marks ticked, then simply send it to the print shop, or place it on a USB and take it to the printer.

Using a print shop will also save the hassle of you having to do any cutting, scoring or folding, while providing a variety of paper card stock options to choose from. A professional printer will also produce the highest colour quality as they will be using a higher end printer. Most importantly though outsourcing your printing will save you time.

We hope this helps inform your decision. contact us if you need any extra assistance, we are here to help in any way that we can.

 

When to download in PDF format

PDF's are great when you plan to print at home or at any office supply chain or copy and print center. Templett PDF's are vector files so the quality is very high and the text and other vector objects should remain perfectly sharp. Any raster images on the template will be 300 dpi.

PDF Options

You have two options that you can use when downloading as a PDF.

Trim marks

If you will be trimming your template yourself or you are getting the template printed at an office supply chain or copy and print center, there is a good chance you'll want to use the trim marks option. When using the trim marks option, a bleed is automatically added to the template. This helps when you are printing on the front and back of the page because when a page is flipped over in the printer and the back side is printed, the printer cannot always align the paper perfectly. In fact, there is usually always a small amount of shift. The bleed helps make this shift unnoticeable when the template is trimmed.

We recommend asking the shop where you are getting it printed if they prefer trim marks.

Save Paper

This option does exactly what the name implies. It's helps save paper by laying out the design multiple times on a sheet of paper. For example, if you are editing a 5"x7" template and you are ready to print, you may want to fit two templates to a page to save paper.

This option works with any size template as long as it's smaller than a sheet of paper. If we can fit multiples on one page, this option will do it.

After selecting the Save Paper option, you'll be able to choose the paper size. You can choose between US letter and A4 sizes.

Where are my files downloaded to on my computer?

All files downloaded from Templett will go to your default downloads folder on your computer. Alternately, most browsers will also show the downloaded files at the bottom of the browser window.

Windows

Files you've downloaded are automatically saved in the Downloads folder. This folder is usually located on the drive where Windows is installed (for example, C:\users\your name\downloads).

Mac

In recent versions of Mac OSX, the downloads folder can be accessed right from the Dock located at the bottom of your screen. Alternately, from the Finder, click Go from the menu bar and select Downloads. If you don't see a Downloads option under the Go menu, click Home. The downloads folder should also be visible in your Home folder.

If you still cannot find where the file has downloaded, you can do a search on your computer for "templett" since all files downloaded with have that in the filename.

When to use JPEG

You'll usually want to use the JPEG format when you are getting your designs printed with an online printer or any traditional print shop. The reason for this is mostly due to the bleed and the requirements of the printers. You typically will not want to use JPEG when printing at home.

Ask the printer beforehand if they require bleed. If they do, you can choose that option when downloading the JPEG format.

JPEG options

The only option for JPEG is bleed.

Bleed

What is bleed? Bleed is an extra 1/8" revealed around the entire perimeter of your design. This is to allow the printer to cut the design to the final size and get the best result.

It's important to understand that the bleed is an 1/8" revealed not added around the perimeter of the design. That means that we are showing anything in that area that is on the template. Any background or other design elements in this area are critical to making sure the bleed works correctly.

When bleed is added, a 5"x7" template becomes 5 1/4" x 7 1/4" in size. This allows the printer to print and cut the template down to the original size (5"x7" in this case) and get the best result without showing and kind of white space on the paper. All printers have a margin of error when cutting and that's why bleed is so important for printers.

Be sure if you are going to use the bleed option that any background or design elements remain in the bleed area. The bleed area should not be blank white if you have a background or design on the rest of the template.

Where are my files downloaded to on my computer?

All files downloaded from Templett will go to your default downloads folder on your computer. Alternately, most browsers will also show the downloaded files at the bottom of the browser window.

Windows

Files you've downloaded are automatically saved in the Downloads folder. This folder is usually located on the drive where Windows is installed (for example, C:\users\your name\downloads).

Mac

In recent versions of Mac OSX, the downloads folder can be accessed right from the Dock located at the bottom of your screen. Alternately, from the Finder, click Go from the menu bar and select Downloads. If you don't see a Downloads option under the Go menu, click Home. The downloads folder should also be visible in your Home folder.

If you still cannot find where the file has downloaded, you can do a search on your computer for "templett" since all files downloaded with have that in the filename.

The third option you having for downloading is PNG. Our PNG format is only meant for sharing on the web. The quality is 72 dpi and is not good enough for print.

There are no options with PNG.

When working with a Geofilter template, PNG is the only option for downloading.

Where are my files downloaded to on my computer?

All files downloaded from Templett will go to your default downloads folder on your computer. Alternately, most browsers will also show the downloaded files at the bottom of the browser window.

Windows

Files you've downloaded are automatically saved in the Downloads folder. This folder is usually located on the drive where Windows is installed (for example, C:\users\your name\downloads).

Mac

In recent versions of Mac OSX, the downloads folder can be accessed right from the Dock located at the bottom of your screen. Alternately, from the Finder, click Go from the menu bar and select Downloads. If you don't see a Downloads option under the Go menu, click Home. The downloads folder should also be visible in your Home folder.

If you still cannot find where the file has downloaded, you can do a search on your computer for "templett" since all files downloaded with have that in the filename.

If you need to update your password, follow the instructions below. If you've forgotten your password and you can't log in, follow these instructions to reset your password.

To change your password, be sure you are first logged into Templett.

Once you're logged in, navigate to the design area at https://templett.com/design.

- Click on your profile image in the upper right hand corner of the page.
- Select My Profile.
- Click on the Change Password link near the bottom of the modal.
- Enter your password then confirm your password.
- Click update and you're finished. Your password is updated.

You can also edit your profile image, name and email address in this section if you need to.

If you've forgotten your password, no problem, it's easy to reset it.

Head over to https://templett.com/forgot-password and enter your email address in the field.

We'll send you an email right away with a password reset link.

Only request a password reset once!

There is a special token in the link and it will expire if you request multiple password resets. If you do happen to request a password reset multiple times, you'll need to click the link in the most recent email. The links in the previous emails will not work!

What if you don't have access to your email anymore?

If you are a new customer and you've never accessed your Templett account before, follow this process to to gain access to your account.

If you are an existing customer and you already have an active Templett account and you've forgotten your password and you do not have access to the email associated with your account, please contact us and provide the email associated with your account as well as the order ID from the platform that you purchased from. We will help you gain access to your account.

If you'd like to completely remove your account from Templett, please contact us and we will promptly do so.

To expedite the process, please provide us with your email and the order ID from the platform that you purchased on so we can verify that you are the owner of the account.

Please note that after your account is deleted, you will lose access to all of you purchased templates and you will no longer be able to log into Templett. This action is not reversible!